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Technical Questions

  • What if I need technical support?
    You can reach us at info@grapefruit.health. We will respond within 1 business day.
  • What if the text is cut off in the application?
    If you are using a smaller screen, every so often you may see some text cut off. Please zoom on our your browser window to see more.
  • It looks like I am already logged in from a prior session, but it won’t let me do anything.
    Refresh your browser to log back into the system.
  • How do I reset my password?
    There is a password reset function on the login page to allow you a way to reset your password.
  • What if I have issues with the two factor authentication process?
    Please reach out us at info@grapefruit.health. We will respond within 1 business day.
  • I am still having some trouble with utilizing the Zoom calling system. What should I do?
    Please utilize the link here for Zoom training from Zoom. We also have our training on how to make a Zoom call here. If you still have questions, please reach us at info@grapefruit.health or message the Grapefruit Health Facebook page.
  • How do I log into The Grove?
    Please utilize the training here for how to log into The Grove. If you are still having trouble, please reach out to us at info@grapefruit.health.
  • Can I still view the information session?
    Yes, you can view the information session in Canvas.

General Questions

  • What if I need technical support?
    You can reach us at info@grapefruit.health. We will respond within 1 business day.
  • What if the text is cut off in the application?
    If you are using a smaller screen, every so often you may see some text cut off. Please zoom on our your browser window to see more.
  • It looks like I am already logged in from a prior session, but it won’t let me do anything.
    Refresh your browser to log back into the system.
  • How do I reset my password?
    There is a password reset function on the login page to allow you a way to reset your password.
  • What if I have issues with the two factor authentication process?
    Please reach out us at info@grapefruit.health. We will respond within 1 business day.
  • I am still having some trouble with utilizing the Zoom calling system. What should I do?
    Please utilize the link here for Zoom training from Zoom. We also have our training on how to make a Zoom call here. If you still have questions, please reach us at info@grapefruit.health or message the Grapefruit Health Facebook page.
  • How do I log into The Grove?
    Please utilize the training here for how to log into The Grove. If you are still having trouble, please reach out to us at info@grapefruit.health.
  • Can I still view the information session?
    Yes, you can view the information session in Canvas.

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