Our Mission at Grapefruit Health is Necessary...
We are a diverse team made up of clinicians, technologists, and healthcare experts who are all passionate about fixing the workforce shortage in healthcare. We created Grapefruit Health to make a massive impact in communities around the country, with a focus on the clinical student and how they can help us achieve this. By being low cost, with great scale, and requiring just a telephone from our patients, we really can reach everyone!
Our Team
Eric Alvarez
Ashley Prentice
Mark Luy
Alex Segovia
Lyndsey Powell
Brandon Hedgspeth
Question & Answers
“How much do you charge for your services?”
We charge between $5-10 per successful interaction. If the patient does not answer, the call drops, goes to voicemail, or wrong/bad number, we do not charge at all. We know this is extremely low cost, but we know that this will allow us to do a higher volume of interactions thereby making a much bigger impact.
“How do we ensure students are performing quality care?”
We review student calls to assess their skills and provide coaching in the first couple of weeks after starting. We then assess quality metrics to assess calls by students who are under performing and highly over performing compared to average student. In other words, we utilize the same controls as any other remote call center in healthcare, but with major advantages.
“Why did you choose the name Grapefruit Health?”
The Grapefruit is our fruit analogy for healthcare. It is often hard to understand, segmented, requires specialized tools to consume it, and very complex, but if you do it right it can be delicious!
“How do we recruit your students?”
All of our clients are given access to our students over curated webinars, and we also email them your job postings.
Our Mission at Grapefruit Health is Necessary...
We are a diverse team made up of clinicians, technologists, and healthcare experts who are all passionate about fixing the workforce shortage in healthcare. We created Grapefruit Health to make a massive impact in communities around the country, with a focus on the clinical student and how they can help us achieve this. By being low lost, with great scale, and requiring just a telephone from our patients, we really can reach everyone!
Question & Answers
“Why did you choose the name Grapefruit Health?”
The Grapefruit is our fruit analogy for healthcare. It is often hard to understand, segmented, requires specialized tools to consume it, and very complex, but if you do it right it can be delicious!
“How much do you charge for your services?”
We charge between $5-10 per successful interaction. If the patient does not answer, the call drops, goes to voicemail, or wrong/bad number, we do not charge at all. We know this is extremely low cost, but we know that this will allow us to do a higher volume of interactions thereby making a much bigger impact.
“How do we ensure students are performing quality care?”
We review student calls to assess their skills and provide coaching in the first couple of weeks after starting. We then assess quality metrics to assess calls by students who are under performing and highly over performing compared to average student. In other words, we utilize the same controls as any other remote call center in healthcare, but with major advantages.
“How do we recruit your students?”
All of our clients are given access to our students over curated webinars, and we also email them your job postings.
Our Team
Brandon Hedgspeth
Mark Luy
Lyndsey Powell
Alex Segovia
Ashley Prentice