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Patient Champion Job Description

Grapefruit Health is a healthcare services company that is addressing the massive staffing shortage in healthcare. We do this by training and managing clinical students to perform remote, telephonic interactions with patients using our web application. Patients get the care they need, healthcare organizations can do much more, and you get to learn while you earn. It is a win-win-win! 
We are currently seeking clinical students to come work with us. This can be any clinical student type including, but not limited to nursing, pharmacy, social work, medical assistant, certified nursing assistants, dietitians, and more. You’ll have the ability to utilize the clinical skill sets and communication processes you’ve learned in your clinical program by conducting telephonic interactions with patients. Each student will commit to a minimum of 40 telephonic patient encounters per week which is just a few hours at the most, but you can work as much as you want! 
What you will gain from the experience

  • Builds your resume with healthcare experience before graduating from school

  • Flexibility to work around your schedule

  • Develop new skills in communicating with patients

  • Improve your confidence in interacting with patients

  • Network with healthcare leaders in innovation

  • Satisfaction in helping patients take steps to improve their health 

  • Gain connections with healthcare organizations for potential positions in the future

  • Learn a new web-based application for patient interactions

Major Job Responsibilities 

  • Dedicated to engaging in 40 call attempts per week resulting in approximately 12-18 patient interactions.

  • Ability to successfully converse with patients

  • Perform interactions/assessments with patients remotely over the phone while using software

  • Escalate concerns for patient safety

  • Adhere to all Grapefruit Health’s policies and guidelines

  • Protect the confidentiality and privacy of all patient information 

  • Adhere to HIPAA standards

  • Have fun!

Required Qualifications

  • Must be a current clinical student

  • Must have access to personal computer/tablet and personal cell phone with voice calling

  • Ability to work in a quiet environment, free of distractions

  • Engaging and positive conversationalist, really enjoy speaking with people or have a strong desire to work on their speaking skills

  • Interest in working with patients remotely

$20 - $30 per hour


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